top of page

Supervision 101 for the Telecommunications Center

Duration

1 Hour

About the Course

A front-line supervisor in the PSAP is quite possibly the hardest yet most powerful position in the agency. This course will review a few of the biggest obstacles supervisors encounter and give ‘best practices’ techniques to handle them. The discussion will cover the basic skills, knowledge & abilities needed in supervision, various leadership methods, conflict resolution, counseling & disciplinary, proper documentation, and knowing your overall mission.

bottom of page