The Anchor Approach: Centering Wellness in Crisis Call-Taking

Even the most seasoned dispatcher can feel shaken during intense, chaotic calls. In these moments, calm and clarity are essential—not just for the caller’s safety, but for the dispatcher’s own wellness and decision-making.

The Anchor Approach provides a practical, field-tested framework for staying grounded during high-stress calls. Participants learn to regulate emotional and physiological responses, manage caller panic, and maintain focus under pressure. Through guided practice and discussion, participants will strengthen personal resilience and enhance their ability to serve with composure and compassion.