The Missing Piece of the Puzzle: The Importance of Community Outreach, Engagement, and Recruiting in 9-1-1

This course explores the crucial role of community outreach, engagement, and recruitment in 911 emergency communication centers. Students will learn why these efforts are essential for a thriving center, understand the distinctions between recruitment, outreach, and engagement, and discover four key strategies to build an effective outreach program. The course also addresses challenges in staffing and offers insights into utilizing social media and traditional media, as well as participating in public events to enhance visibility and attract new talent.