The Resilience Mindset

Telecommunicators face many challenges in PSAPs that they have no control

over, which can cause an immense amount of stress. This course will help

telecommunicators think about different ways that they can approach those

stressors, particularly things that they cannot control, and ways to bolster their

resilience. In this course, Dr. Michelle Lilly will discuss resilience mindset and

provide work-related and non-work-related examples and how values-driven

living that can bolster resilience.