Triggers and Trauma: Understanding the Weight of the Headset

Behind every emergency call, dispatchers experience an emotional impact often invisible to others. Over time, exposure to crisis, tragedy, and trauma can take a deep toll—affecting mental health, relationships, and performance.

Triggers and Trauma: Understanding the Weight of the Headset helps participants recognize the effects of secondary trauma, build self-awareness around emotional triggers, and apply evidence-based grounding and recovery techniques. The course also promotes peer support and chaplaincy collaboration, empowering ECC professionals to care for themselves and one another.