Wellness & Resilience — Resilience Reset: Stress Management in the ECC

Dispatchers face nonstop stress during every shift, from emotionally charged calls to split-second decisions that impact lives. Over time, this constant exposure to crisis can lead to fatigue, burnout, and decreased performance.

Resilience Reset provides practical, immediately applicable tools to help ECC professionals manage stress, reset in real time, and strengthen long-term resilience. Participants will engage in guided exercises, reflective discussions, and self-assessment activities designed specifically for the 9-1-1 communications environment.