When It's Your Own - Taking Calls From People We Know, Including Line-of-Duty Injury or Death

In this course, Tracy Ertl will prepare 9-1-1 telecommunicators to handle calls involving people they know or the field responders they work with. It emphasizes the inevitability of such calls and the importance of mental preparedness. The course covers topics like accepting the unacceptable, understanding vulnerability, and developing psychological armor through crisis rehearsal, behavioral rehearsal, and overlearning. It also teaches coping mechanisms and stress management techniques.