Your Instructor Jenny Mason Jenny Mason is the CEO and co-owner of CCS - Communication Center Specialists Jenny is community oriented and strives to be involved in the industry to make a positive difference

She began her career as a 9-1-1 Telecommunicator, worked her way into the Communications Training Officer , Supervisor and ultimately the Operations Manager of the Grand Junction Regional Communication Center

She began her career as a 9-1-1 Telecommunicator, worked her way into the Communications Training Officer , Supervisor and ultimately the Operations Manager of the Grand Junction Regional Communication Center

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understanding the effects of negativity on morale and productivity, and implementing strategies for positive communication

You'll gain skills to improve organizational effectiveness, employee motivation, communication, and adaptability

to justify their actions, reduce liability for themselves and their agencies, and ultimately enhance community

Back About the Course Challenging employee behaviors often test a leader’s patience, confidence, and communication

Participants will explore leadership concepts, workforce dynamics, and communication strategies essential

You will learn tactical light applications like flash blindness and non-verbal communication, as well

not labels or diagnoses, how to be A-PART of the solution, and the value of proactively responding to community

, and negative public perception, emphasizing the need for legally defensible, current, and clearly communicated