Your Voice Is Power: Communication that Calms Duration 2 Hours < Back About the Course In crisis, your Your Voice Is Power helps dispatchers, trainers, and team leads harness the power of intentional communication Participants will learn how to use tone, pace, and clarity to shape outcomes both on the phone and within the communications

Jana has hosted live radio programming; written columns for state and national publications; appeared

Quality Assurance: Improving Quality in the Communication Center Duration 1 Hour Course Preview < Back She is currently the Training Coordinator of the Tennessee Emergency Communications Board.

Quality Assurance: Improving Quality in the Communication Center Duration 1 Hour < Back About the Course

Effective Communication Skills For Public Safety Officers Duration 2 Hours < Back About the Course This It emphasizes that communication is fundamental to law enforcement, covering verbal, non-verbal, and course also explores the impact of body language, emotional intelligence, and personal paradigms on communication , aiming to enhance officers' ability to de-escalate situations and build trust with the community.

Effective Communication Skills for Those Who Lead Duration 2 Hours < Back About the Course This course Key takeaways include understanding communication as a learned skill, the importance of active listening , and recognizing how emotions influence communication. The course also covers different communication models (linear and transactional) and common leadership mistakes related to communication.

Effective Communication Skills For Public Safety Officers Duration 2 Hours Course Preview < Back About It emphasizes that communication is fundamental to law enforcement, covering verbal, non-verbal, and course also explores the impact of body language, emotional intelligence, and personal paradigms on communication , aiming to enhance officers' ability to de-escalate situations and build trust with the community. Vice President of the Chamber of Commerce, and Chair of the Board of Directors for the Lift Center, a community

Effective Communication Skills for Those Who Lead Duration 2 Hours Course Preview < Back About the Course This course emphasizes the crucial role of communication in leadership, asserting that effective leadership , and recognizing how emotions influence communication. The course also covers different communication models (linear and transactional) and common leadership mistakes related to communication.

Communicating to Create Change I Fundamental Skills of Change Duration 1 Hour < Back About the Course In this course, Stephen James Johnson will equip leaders in communication centers with the communication

Communicating to Create Change I Fundamental Skills of Change Duration 1 Hour Course Preview < Back About the Course In this course, Stephen James Johnson will equip leaders in communication centers with the communication skills needed to navigate and implement change in the workplace.

Community Policing in the 21st Century: Contemporary Law Enforcement Challenges Duration 2 Hours Course He will cover implicit bias, cultural diversity, and community policing. interactive learning to promote professionalism, cultural competence, and resilience in the law enforcement community has been an instructor in varying capacities within law enforcement, the private sector and academic community

Community Policing in the 21st Century: Contemporary Law Enforcement Challenges Duration 2 Hours < Back He will cover implicit bias, cultural diversity, and community policing. interactive learning to promote professionalism, cultural competence, and resilience in the law enforcement community