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This course focuses on leadership development. Led by Katrina Harley, a 911 director and former…
1 Hour
This course is designed to equip telecommunicators with the skills to identify red flags of…
This course focuses on substance use disorders from a healthcare perspective, aiming to shift understanding…
In this course, Monica Million explores the impact of Artificial Intelligence (AI) in 9-1-1 centers.…
This course will provide participants with a clear understanding of the potential liability exposure involved…
2 Hours
Discover how to elevate your training programs with insights from the science of learning. In…
In this course, Tracy Ertl will prepare 9-1-1 telecommunicators to handle calls involving people they…
This session focuses on navigating the ethical challenges faced by public officials and first responders.…
In this course, Tracy Ertl from HeroLight Training will discuss how telecommunicators can best serve…
This course educates correctional officers on ethics, values, and principles. It details the types of…
The 9-1-1 profession is changing dramatically, so it is more imperative than ever that agencies…
This one-hour session will cover various personnel issues and explore options for addressing these issues.…
Being sensitive to the needs of trainees is vital—but it seems to get progressively harder…
Offering a text to 911 solution ensures you give all citizens access to public safety…
Intimidated by HR? You don’t have to be! This course explains the laws pertaining to…
The course, “Cultivating an Effective CTO Program” provides viewers with knowledge on how to create…
In this course, Jamison Peevyhouse and Jen White will explore how IoT devices and data…
Agencies across the country are facing staffing issues. Employees at all levels need to be…
In this course, Ken Winters will discuss how to solve problems ethically. This course will…
This course explores the critical importance of diversity within emergency services communications centers. It addresses…
In this course, Jamison Peevyhouse and Jennifer White provide an in-depth look at how data…
Culture is how we care for our people, and our people are the most important…
Most supervisors view counseling and discipline as the most undesirable part of their job. However,…
In this course, Stephen James Johnson will equip leaders in communication centers with the communication…
For some trainers and supervisors, communicating messages of disciplinary action or correction to trainees and…
This course will explore national standards for call answering and call screening for 9-1-1 call…
Recognition programs help give telecommunicators a sense of appreciation that is lacking across the country.…
In May 2015, the United States Department of Justice released the comprehensive findings of the…
In this course, Jeryl Anderson focuses on overcoming workplace drama and negativity for telecommunicators. She…
In this comprehensive training, David Douglas explores the complexities of substance use disorder (SUD), covering…
In this course, Tracy Ertl from HeroLight Training discusses the impact of seasonality and grief…
Embracing flexibility in communication and setting realistic expectations of others is essential to accommodate the…
Having a sense of purpose as a telecommunicator will ignite passion and fuel
your performance.…
This course is a one-hour webinar-style course providing an overview of what PSAPs shouldmknow when…
In this course, Jennifer Schwendimann will explain what a quality assurance
and quality improvement program…
It is vital for telecommunicators to have a basic understanding of how radio
communications work…
Yoga is often viewed as intricate movements only for the flexible, but this is not
In this course, Dawn Shumway discuss some tools help foster effective
communication with your caller,…
During this course we will discuss the impacts and rewards of a servant style leadership…
Sick Building Syndrome is a situation in which occupants of a building experience
acute health…
A front-line supervisor in the PSAP is quite possibly the hardest yet most powerful position…
This course is an abbreviated edition of the 9-1-1 Training Institute’s five-hour
specialized training on…
Every year in the U.S., there are an estimated 250,000 cases of out-of-hospital cardiac
arrest.…
3 Hours
This is a refresher course of the T-CPR course that focuses on the importance of
Moral injury is a recent phenomenon in the clinical psychology literature, but from preliminary evidence,…
In the world of positive psychology, appreciation is directly connected with
improved mental health, which…
This course is a condensed primer of the specialized five-hour training The Power
of Peer…
Telecommunicators face many challenges in PSAPs that they have no control
over, which can cause…
In this course, Doug Showalter will talk about how to train for success by
evaluating…
There is a lot of misinformation about PTSD, the symptoms of it, the prevalence rate,…
Cumulative and critical incident stress have a profound impact on 9-1-1 professionals both on and…
There has always been a long-standing focus on what individuals can do to enhance their…
Because they work in a high stress environment, it is vital for telecommunicators to learn…
This two hour course covers the basic knowledge and skills necessary for the modern fire…
Yoga is often viewed as intricate movements only for the flexible, but this is not…
This course will explore some best practices for interacting with callers who
have Autism Spectrum…
Telecommunicators within the 9-1-1 industry endure severe and repetitive stressors throughout
their career. In order…
In this course, Leslie Whitham, ENP, will discuss the value and importance of
understanding the…
This course covers bullying behavior in the PSAP and how to maintain positive interpersonal communications…
The ultimate goal of peer support is to enhance well-being of agencies and
their telecommunicators.…
In this course, Sondra Wesley will explain what video to 9-1-1 is, identify
elements agencies…
In this course, Leslie, ENP, will explore the impact of evolving communication methods on emergency…
In this course, Dominique Mathis, MS Ed wants to break the stereotype that supervisors in…
Human trafficking is a growing problem throughout the world. This presentation focuses on what human…
Most first responders admit to struggling with nutrition and struggling with
health concerns. This is…
Hiring the right fit and preparing those employees for a life long journey in mental…
After reading the best-selling book, “Who Moved My Cheese?” Showalter &
Company thought, why are…
This course explores leadership styles, our ideas about leadership and gender, and
the female-driven experience.…
This course is a condensed version of the five-hour specialized training course Foundations of Emergency…
No matter what position we hold, we all report to someone and have directives we…
This course discusses dispatching for fires in high-rise buildings. In this onehour session, Tracy Ertl…
This course provides telecommunicators with a pragmatic understanding, reflection, and discussion of ethical issues and…
In this course, the student will learn what MLTS is as well as best practices…
In this one-hour course, Tracy Eldridge discusses the basics of emergency medical dispatch, including the…
From the first line to senior staff, law enforcement officers use communication skills to direct,…
In today’s diverse environment, it is vital to know how to navigate and embrace diversity…
Climate change has increased the risk for wildland fires around the world. There is an…
This course discusses how to better understand yourself and others by using the DISC personality…
Any time you bring a diverse group of people together into a work environment that…
Verbal Defense & Influence is a tactical communication program based on the groundbreaking work of…
This course is a recording of Creating Effective Training Programs filmed at NENA’s 2022 Conference…
In this course, Retired Chief Tim Christol will discuss how to create and execute a…
Designed primarily for new telecommunicators, this course will review some of the common call classifications…
This one-hour course focuses on how consideration, communication, and consistency can help build trust between…
Most 9-1-1 professionals do their best to manage calls with those struggling with suicide. However,…
Bloom’s Taxonomy is a large structure that shows the progression from one level of learning…
In this course, Leslie Whitham, ENP will discuss how to be prepared in your communications…
This course will provide an understanding of the impact and challenges of an Autism Spectrum…
Emotional intelligence is vital for building trust and connections, which leads to effective and clear…
This course will examine the national and state efforts in developing and implementing protection strategies…
This course discusses active threat response for fire communications. In this one-hour session, Tracy Ertl…
In this course, JC Ferguson will discuss how to listen empathically and critically, how to…
9-8-8 will be a big part of our crisis continuum in the future by providing…
In this course, Jodi Springer will be discussing her experience in creating a public education…
The 9-1-1 professional is a hero, and heroes wear capes. The 9-1-1 cape helps protect…
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