Leadership

Court-Ready 911 equips emergency communications professionals with the knowledge and tools to strengthen liability awareness, policy…

Behind every high-performing public safety team are individuals managing stress, emotion, and human complexity. Building…

Change in public safety is constant—new technology, evolving expectations, and shifting team dynamics. Embracing Change empowers…

Today’s public safety environment demands more than technical skill—it requires emotional intelligence, cultural awareness, and…

Public safety professionals operate in high-stakes environments where pressure, unpredictability, and human behavior constantly test…

Change doesn’t just happen—it’s created. In public safety and 9-1-1 communications, meaningful progress requires vision,…

When the unthinkable happens—a cyberattack takes down your CAD system, your phones glitch, and your…

Suicide touches every corner of public safety—dispatchers, first responders, and the communities they serve. Behind…

In a world where constant comparison—especially on social media—can erode confidence and clarity, it’s easy…

Across the country, 9-1-1 centers are discovering new ways to serve their communities beyond emergency…

Advocacy is not just about policy—it’s about people. The well-being, recognition, and professional status of…

After a major incident, how support is offered can make or break recovery. Dispatchers and…

Conflict is inevitable in the high-pressure environment of a 9-1-1 center. Personality differences, stress, and…

Even the most experienced call-takers face moments where the script isn’t enough. Suicidal callers, escalating…

Behind every emergency call, dispatchers experience an emotional impact often invisible to others. Over time,…

From Baby Boomers to Gen Z, each generation brings its own set of values, communication…

Culture is the heartbeat of every Emergency Communications Center (ECC). A healthy culture promotes trust,…

In crisis, your voice is your most powerful tool. Every word, tone, and pause can…

The “Gold Line” connects every emergency call to the first responders who answer the radio—and…

Even the most seasoned dispatcher can feel shaken during intense, chaotic calls. In these moments,…

This course challenges 9-1-1 center leaders to move beyond the assumption that “more training” solves…

Dispatchers face nonstop stress during every shift, from emotionally charged calls to split-second decisions that…

This course provides law enforcement leaders with practical frameworks and modern methodologies for developing strategic…

This advanced course examines critical components of performance management and organizational change within modern law…

This course addresses critical issues facing police agencies today. Led by an experienced former Police…

This course is designed to provide the student with an understanding of the proper steps…

This course is designed to provide the student with an introduction to apprenticeship programs for…

This training focuses on the first time first line supervisor, somebody who's about to get…

The success of any organization is dependent upon the quality of personnel it

is able…

During this course we will discuss the impacts and rewards of a servant style leadership…

A front-line supervisor in the PSAP is quite possibly the hardest yet most powerful position…

This course features fundamental leadership concepts designed to enhance

the overall knowledge, skill and ability…

This course is a one-hour primer for The Transformational Trainer presented by

Command Presence. The…

It is a myth that there are leaders and there are followers. Everyone's a leader.…

Many people believe that leadership requires a rank or title within an organization, but this…

This course is focused on training supervisors on issues that come up with harassment and…

This course is an abbreviated edition of the Command Presence five-hour training on use of…